business.yaml

# Business Profile
name: "Your Business Name"
type: "gym"  # Options: gym, restaurant, salon, clinic, service, retail, realestate, education, hotel, other
location: "Johannesburg, South Africa"
timezone: "Africa/Johannesburg"
language: "en-ZA"

# Business Hours (24h)
hours:
  monday:
    open: "05:00"
    close: "21:00"
  tuesday:
    open: "05:00"
    close: "21:00"
  wednesday:
    open: "05:00"
    close: "21:00"
  thursday:
    open: "05:00"
    close: "21:00"
  friday:
    open: "05:00"
    close: "20:00"
  saturday:
    open: "06:00"
    close: "18:00"
  sunday:
    open: "07:00"
    close: "14:00"

# Out-of-hours defaults
out_of_hours_message: "We're currently closed. We'll reply when we reopen at {next_open_time}. In the meantime, drop us your query!"
emergency_contact: "+27XXXXXXXXX"

# Lead scoring
lead_scoring:
  min_confidence: 0.6
  auto_qualify_threshold: 0.85
  follow_up_hours: [1, 24, 72, 168]  # Follow-up cadence in hours

# Booking integration
booking:
  calendar_provider: "google"
  calendar_id: ""
  slot_duration_minutes: 30
  buffer_between_slots: 10
  max_bookings_per_day: 20

# Escalation
escalation:
  auto_escalate_after: 3  # Number of failed auto-replies before human
  escalation_channel: "slack"
  escalation_webhook: "https://hooks.slack.com/services/..."